Security Alert - Debt Collection Scam
Cash America International, Inc. and its subsidiaries (Cash America, Cashland, Payday Advance, SuperPawn, and CashNetUSA) along with many other lenders have been targeted by an unknown group that is making telephone collection calls attempting to collect debt on our company’s behalf. We want to inform you that these calls are not being made by us or anyone affiliated with us. The Cash America family of companies values all of its customers and we are working directly with authorities to stop these fraudsters.
Recognizing Fake Collectors
Our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law. These fraudulent collectors do not. You should be suspicious that a collection caller is fraudulent if:
- You have never received a cash advance from/through CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
- You received a loan with one of our businesses, but paid it back in full.
- The caller threatens violence, intimidation or uses foul language.
- The caller threatens arrest or other criminal action, or references your driver’s license or check fraud.
- The caller threatens to garnish your wages.
- The caller is unable or unwilling to provide loan agreement information or payment history when you ask for it.
According to some of the people who have received fraudulent collection calls:
- The callers have a strong Indian (Asian), Middle Eastern, or other foreign accent.
- The caller reads out your bank account, Social Security Number or date of birth (this is done by the fake collector to show legitimacy).
- The caller has very poor English speaking skills.
Reporting A Fraudulent Collector Call
- If you have never received a loan from/through CashNetUSA, please call 1-888-801-9075 to provide us with the details of the incident that we can share with authorities.
- If you have never received a loan from/through Cash America, Payday Advance, Cashland or Super Pawn, please call (800)572-3577 to provide us the details of the incident that we can share with authorities.
- Contact your State Attorney General’s office and the Federal Trade Commission and file a complaint. Use the FTC link https://www.ftccomplaintassistant.gov and reference “fake payday collection fraud.”
- Do not give out any personal information to inbound callers.
- Tell fraudulent callers that you have contacted the authorities and that you have been instructed not to pay or give out any personal information.
- If you are a current CashNetUSA customer, log in to your online personal account to confirm the status of previous loans. If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation.
For more information, please refer to the CFSA or Better Business Bureau Web sites or read the consumer alert from your area. The FTC has also published a list of Debt Collection Questions and Answers to help consumers found at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
Thank you for being a Valued Customer of the Cash America Family!